Refund policy

We want you to be happy with your Pawner Bros purchase. If there is an issue with your order, please contact us within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once your claim has been reviewed, we may offer a replacement or refund at no additional cost.

Returns

If you would like to return an item for a reason other than damage, defect, or an incorrect order, please contact us before sending anything back.

Returns must be approved in advance. Items must be unused, in their original condition, and include the original packaging where applicable.

Customers are responsible for return shipping costs for non-defective items unless otherwise stated.

Please do not send a product back to the address shown on the original package. Contact us first so we can provide the correct return instructions.

Non-Returnable Items

We may be unable to accept returns for:

  • Used or damaged items caused by the customer

  • Items returned without prior authorization

  • Items returned outside the applicable return period

  • Items purchased with incorrect options selected by the customer

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible.

Orders that have already entered processing or have been shipped may not be eligible for cancellation.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Contact Us

For any return, refund, or order issue, please contact Pawner Bros through our Contact page. Please include your order number so we can assist you as quickly as possible.