Shipping policy

Thank you for shopping with Pawner Bros. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Area

We currently ship to eligible addresses within the United States.

Shipping availability may vary depending on the destination and carrier service.

Free Shipping

We offer free standard shipping on eligible orders within the United States unless otherwise stated at checkout.

Any applicable shipping charges will always be displayed before you complete your purchase.

Order Processing

Orders are processed before being handed over to the shipping carrier.

Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.

Estimated Delivery

Estimated delivery dates shown at checkout or in your order information are estimates and are not guaranteed.

Delivery times may vary due to:

  • Carrier delays

  • High order volumes

  • Weather conditions

  • Holidays

  • Transportation disruptions

  • Customs or import processing where applicable

  • Other circumstances outside our reasonable control

We appreciate your patience if an unexpected delay occurs.

Tracking Your Order

When tracking information is available, it will be provided by email or through your order details.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Pawner Bros is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no meaningful tracking update or you believe your package may be delayed or lost, please contact us through our Contact page with your order number.

We will review the situation and assist you with the appropriate next steps.

Lost or Missing Packages

If tracking indicates that a package has been lost in transit, please contact us.

We will review the shipment and, when appropriate, work toward a replacement or refund in accordance with our Refund & Return Policy.

If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, or the carrier before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and provide your order number along with clear photos or video of the issue.

Please refer to our Refund & Return Policy for additional information.

Separate Shipments

In some cases, items from the same order may be shipped separately and may arrive at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Contact Us

If you have any questions about shipping or delivery, please contact Pawner Bros through the Contact page on pawnerbros.com and include your order number when applicable.